Open Tickets With Wellsky
Issue |
Details(If App.) |
Dates Ticket Was Started |
Who This Impacts |
Status |
EXIT DESTINATIONS THROUGH SHELTERS (RENTAL SUBSIDY TYPE MISSING) |
WHEN EXITING CLIENTS THROUGH SHELTERS, IF THE DESTINATION IS SELECTED AS "RENTAL BY CLIENT WITH ONGOING HOUSING SUBSIDY" THE DEPENDENT FIELD FOR "RENTAL SUBSIDY TYPE" DOES NOT APPEAR. PLEASE ADVISE. |
10/6/23 |
HMIS Users |
ACCEPTED FOR DEVELOPMENT |
CoC APR Q6e Data Timeliness |
LATEST UPDATE REGARDING ACCURACY FROM WELLSKY: "CURRENTLY THE CODE FOR TABLE 6E IS BASED ON THE ENTRY/EXIT DATE UPDATED. IF THE ENTRY/EXIT IS UPDATED IT DOES AFFECT THE TIMELINESS REPORT. WE DO HAVE A DEVELOPMENT TICKET IN THE BACKLOG TO PULL FROM ENTRY DATE CREATED AND EXIT DATE CREATED INSTEAD. DEVELOPMENT HAS NOT BEEN ABLE TO PROVIDE ME WITH AN ESTIMATED TIMELINE FOR RESOLUTION. ONCE I DO RECEIVE AN UPDATE I WILL BE SURE TO NOTIFY YOU HERE." UPDATE(4/21/22) FROM WELLSKY: "DEVELOPMENT HAS NOT BEEN ABLE TO PROVIDE ME WITH AN ESTIMATED TIMELINE FOR RESOLUTION. ONCE I DO RECEIVE AN UPDATE I WILL BE SURE TO NOTIFY YOU HERE." |
Re-opened Ticket on: 3/16/22 |
HMIS Users |
Accepted for Development |
APR FORMATTING/ PRINTING ISSUE |
WE HAVE SEVERAL USERS WHO ARE EXPERIENCING FORMATTING ISSUES WHEN SAVING THEIR APRS (ATTACHED). THEY'VE CLEARED THE BROWSER CACHE/COOKIES AND MADE SURE THEIR BROWSER IS UP TO DATE BUT THE ISSUE IS STILL OCCURING AND MAKES THE APR UNREADABLE. ANY GUIDANCE IS GREATLY APPRECIATED. |
9/29/23 |
HMIS Users/Admins |
ACCEPTED FOR DEVELOPMENT |
CE Reports not working |
Our custom Prioritization List reports are all broken and giving the attached Error. Please advise on how I can fix these reports as soon as possible - this directly impacts CoCs that use these reports to place clients into vacant housing opportunities. |
10/9/23 |
HMIS USERS/ADMINS |
ACCEPTED FOR DEVELOPMENT |
UPDATING NEED STATUS AND NEED OUTCOME IN BULK |
WE UNDERSTAND THE CANNED REFERRALS REPORT CAN BE USED TO UPDATE REFERRAL OUTCOMES IN BULK. WE ARE WONDERING IF THERE IS A WAY TO INCLUDE UPDATING THE NEED STATUS AND OUTCOME IN BULK TOO. |
8/14/23 |
HMIS USERS/ADMINS |
PRODUCT ANALYSIS |
Last Updated: TueSDAY, November 28th, 2023
