Current Open Tickets With Wellsky
Issue |
Details(If App.) |
Dates Ticket Was Started |
Who This Impacts |
Status |
RHY Data Completeness Report |
We have agencies trying to run this report and it is coming up with a high error issue with Ethnicity and Race. Is there an update on when this will be fixed? |
11/9/2021 |
HMIS Users |
Should Be Working in SAP now. |
CoC APR Q6e Data Timeliness |
Latest Update regarding accuracy from WellSky: "Currently the code for table 6e is based on the Entry/Exit Date Updated. If the Entry/Exit is updated it does affect the timeliness report. We do have a development ticket in the backlog to pull from Entry Date Created and Exit Date Created instead. Development has not been able to provide me with an estimated timeline for resolution. Once I do receive an update I will be sure to notify you here." UPDATE(4/21/22) from WellSky: "Development has not been able to provide me with an estimated timeline for resolution. Once I do receive an update I will be sure to notify you here." |
Re-opened Ticket on: 3/16/22 |
HMIS Users |
Accepted for Development |
Saving APRs as PDF Error |
Several Users are having trouble with the print/save option when attempting to print or save a page in HMIS. IF the page prints at all, it takes about 5-10 minutes to do so, which sometimes causes the Users to timeout of HMIS completely. Please advise. |
12/15/2022 |
HMIS Users/Admins |
Ongoing |
SSVF Repository Error |
One of our SSVF providers reported the following error when attempting to upload the SSVF Export to the repository. It looks like it is related to data elements 4.05-4.10, but I didn't think those were applicable to SSVF projects. Yet, all the other clients on the file have responses filled in, so I must be missing something. Please advise. |
12/2/2022 |
HMIS Users |
Ongoing |
Last Updated: Wednesday, December 21st, 2022
