Current Open Tickets With Wellsky
Issue |
Details(If App.) |
Dates Ticket Was Started |
Who This Impacts |
Status |
RHY Data Completeness Report |
We have agencies trying to run this report and it is coming up with a high error issue with Ethnicity and Race. Is there an update on when this will be fixed? |
11/9/2021 |
HMIS Users |
Should Be Working in SAP now. |
CoC APR Q6e Data Timeliness |
Latest Update regarding accuracy from WellSky: "Currently the code for table 6e is based on the Entry/Exit Date Updated. If the Entry/Exit is updated it does affect the timeliness report. We do have a development ticket in the backlog to pull from Entry Date Created and Exit Date Created instead. Development has not been able to provide me with an estimated timeline for resolution. Once I do receive an update I will be sure to notify you here." UPDATE(4/21/22) from WellSky: "Development has not been able to provide me with an estimated timeline for resolution. Once I do receive an update I will be sure to notify you here." |
Re-opened Ticket on: 3/16/22 |
HMIS Users |
Accepted for Development |
Repository Error for SSVF HP |
One of our providers has indicated that they are receiving an error on their most recent upload for a client. I have reviewed the Client's entry assessment for the project and do not understand why the Client is reflecting an error. |
9/19/2022 |
HMIS Users |
Ongoing |
APR Error 6c (annual income) |
One of our Users at is seeing an error reflected on the APR for one of their projects. Would you please look into why Client(ID Redacted) is reflecting an error for element 6c Income and Sources and Annual Assessment? The Client's annual assessment was completed on the anniversary date of their enrollment. UPDATE(7/26/22) from WellSky: "The issue is with your HoH having duplicate entries of sources for the annual income. But, the report is not functioning correctly. It shouldn't be throwing that as an error, especially since the user can only see one source themselves. So, we're escalating it to development for their investigation and resolve. In the meantime, I was told you can adjust your numbers before submitting them to HUD? I'm not 100% certain, but that's what I've been told to ask you to do. It's only 1 client so maybe you can make a single adjustment while we're waiting for a fix." |
7/25/2022 |
HMIS Users |
Accepted for Development |
Last Updated: Tuesday, September 20th, 2022
